The Lullaby Nurse – Terms and Conditions
These terms are designed to ensure a supportive, respectful and professional experience for every family working with The Lullaby Nurse.
By purchasing a consultation, programme or support package, you agree to the following:
1. Booking and Payment
Full payment is required at the time of booking to secure your consultation and support package with The Lullaby Nurse (Gina Squires). All bookings are confirmed once payment has been received.
2. Rescheduling and Client Cancellations
If you need to cancel or reschedule your consultation, the following applies:
Less than 24 hours’ notice: non-refundable
24–48 hours’ notice: 50% refundable
More than 48 hours’ notice: fully refundable
Where unexpected or exceptional circumstances arise, The Lullaby Nurse may, at her discretion, offer one rescheduled appointment within two weeks of the original booking.
3. If We Need to Reschedule
Very occasionally, consultations may need to be rescheduled due to illness or unforeseen personal circumstances.
If this happens, you will always be offered:
a full refund, or
alternative appointment dates that suit you.
4. Your Sleep Plan and Resources
All sleep plans, guides and resources are carefully created for your family’s personal use. They remain the intellectual property of The Lullaby Nurse and may not be copied, shared, reproduced or distributed without written permission.
5. Scope of Support
Sleep support and guidance is provided using professional training, experience and evidence-based practice. However, every child and family is unique, and outcomes can vary.
While every effort is made to support you fully, specific results cannot be guaranteed.
6. Medical and Wellbeing Disclaimer
Sleep advice provided by The Lullaby Nurse is not a substitute for medical advice or care. If you have any concerns about your child’s health, development or wellbeing, you should always seek advice from your GP, your own health visitor or relevant healthcare professional. All medical or underlying health conditions must be disclosed prior to consultation.
If it is felt that your child requires medical support beyond the scope of sleep consultancy, services may be declined or paused and, where appropriate, a full refund will be issued.
7. Communication and Support Hours
Support is available Monday to Friday, 8:00am–8:00pm.
Messages will always be responded to within a reasonable timeframe, though response times may occasionally be affected by:
personal circumstances
public holidays
annual leave
illness
or other factors outside reasonable control
Weekend and out-of-hours contact may be offered at The Lullaby Nurse’s discretion but cannot be guaranteed. Where availability is limited, you will always be informed in advance. Support is provided for the duration and format outlined within your chosen package. Ongoing or additional support outside of this may be subject to additional fees.
8. Respectful Working Relationship
A kind, respectful and collaborative relationship is at the heart of this work. The Lullaby Nurse reserves the right to withdraw services in rare and exceptional circumstances, including abusive, aggressive or inappropriate behaviour.
9. Privacy and Confidentiality
Your family’s privacy is treated with the utmost care. All personal information is handled in accordance with UK GDPR and used solely for the purpose of delivering sleep support services. Information will never be shared with third parties without consent unless required by law.
10. Safeguarding
The safety and wellbeing of children is always the highest priority. If there are concerns regarding a child’s welfare, appropriate action may be taken in line with UK safeguarding guidance.
11. Limitation of Liability
To the fullest extent permitted by UK law, The Lullaby Nurse cannot be held liable for indirect or consequential loss arising from the use of services provided. Any liability shall be limited to the amount paid for the service received.
12. Unforeseen Circumstances
The Lullaby Nurse will not be held responsible for delays or inability to deliver services due to circumstances beyond reasonable control, including illness, technical issues, or other unforeseen events.
13. Governing Law
These terms are governed by the laws of England and Wales.
14. Updates to Terms
Terms may be updated from time to time to reflect best practice and business needs. The version in place at the time of booking will apply.
15. Entire Agreement
These Terms & Care Agreement constitute the entire agreement between The Lullaby Nurse and the Client and supersede any previous communications or understandings.